Shipping & Returns

 

Shipping within the Netherlands & Belgium

Root Gallery offers free shipping and delivery for all artworks within the Netherlands and Belgium.

For personal deliveries to Amsterdam (postal codes 1011, 1012, 1015, 1016, 1017, and 1018) and the Wadden Islands, a €30 delivery fee applies. Upon request, we can assist with installation in your home or office.

We aim to ship most artworks within 24 hours, but in some cases, additional time is needed for custom crating or retrieval from storage. If this applies to your order, we will inform you as soon as possible about the estimated shipping time.

If you opt for shipping, we will ensure safe transport at the earliest possible date. For personal delivery, we will contact you via email to schedule an appointment at your convenience.

Would you like more time to decide? We offer the option to place an artwork on hold before making your final decision.

Returns & Refunds

You have 14 days to initiate a return. Once we receive and inspect the artwork, we will notify you via email. If the return is approved, a refund will be processed within a set period. Please note that shipping costs are non-refundable.

Damaged artwork

If your artwork arrives damaged, please contact us within 14 days of receipt. Send an email to contact@root.gallery including:

  • Photos of the outer packaging (including close-ups of any damage)

  • Photos of the damaged artwork

  • Your name and address

We will assess the situation and arrange a return if necessary.

Force Majeure (Unforeseen Circumstances)

In the event of unforeseen circumstances beyond our control, Root Gallery reserves the right to postpone or cancel deliveries. This includes but is not limited to:

  • War, political unrest, or hostilities

  • Blockades, boycotts, or government restrictions

  • Natural disasters, epidemics, or supply shortages

  • Disruptions in transport or import/export regulations

If such circumstances prevent us from fulfilling our obligations, we are entitled to suspend or terminate the agreement without liability for damages.

Questions?

For any inquiries regarding our shipping and return policy, please contact us at contact@root.gallery. You are also welcome to visit our gallery in Krimpen aan de Lek.